Returns & Exchanges
At 6 ICE, we stand behind the quality of our jewelry and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Whether it is a sizing issue or a change of heart, we make the exchange and refund process seamless and straightforward.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packaging to ensure the jewelry remains protected during transit.
Ship the Package
Drop off your package at any authorized carrier location; please ensure the items are in their original, unworn condition with all security tags attached.
Receive Your Refund
After our quality control team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing